Fpweb.net Blog - For What I.T.'s Worth » troubleshooting http://blog.fpweb.net Official Blog of the SharePoint Hosting Pioneer™ - Fpweb.net Thu, 09 Sep 2010 10:06:50 +0000 en hourly 1 http://wordpress.org/?v=3.0.1 Troubleshooting the SharePoint “File not found” Error http://blog.fpweb.net/troubleshooting-sharepoint-file-not-found-error/ http://blog.fpweb.net/troubleshooting-sharepoint-file-not-found-error/#comments Mon, 13 Apr 2009 10:48:08 +0000 Andy Milsark http://blog.fpweb.net/?p=693 Have you ever come across a “File Not Found” error when accessing some part of your WSS 3.0 or MOSS 2007 portal? So have I. There are some modifications that the farm administrator can make to the web application’s web.config file to show more information about the error.

Follow these steps:

  1. Navigate Here:
    C:\inetpub\wwroot\wss\Virtual Directories\<your web app's virtual directory>
    1. You can also open IIS
    2. Expand Sites
    3. Right click on your SharePoint site
    4. Choose explore
    5. proceed to step 2
  2. Copy and paste the web.config file (making a backup)
  3. Open web.config using notepad
  4. Search for “CallStack” , set this equal to true
  5. Search for “Custom”, set the customerrors = “Off”
  6. Save the web.config file and refresh your page in the browser

You should now see what the error actually is. Many times it is a web part assembly reference missing from the web.config or something similar.

This should at least give you a more precise troubleshooting starting point. Remember to turn CustomErrors back “On” in the web.config after fixing the issue so that your end users won’t see an ugly Asp.Net error if this happens again.

Thanks for reading and stay tuned for more Sharepoint Tidbits from the Trenches.

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