Tag Archives: Service Level Agreement

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Office 365’s Fine Print: What you need to know

Office 365 is a good fit for some folks. Not so good for others. Like any decision concerning your company’s or customers’ data, you should know all the risks and caveats before making a decision. Here are some important details for … Continue reading

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How to Write a Better Service Provider Agreement (MSA/SLA)

Writing a Better Cloud (Hosting/SaaS) Service Provider Agreement (MSA/SLA) The Master Service Agreement or Master Agreement or Service Level Agreement – call it what you will – is the (usually quite hefty) contract used to govern the future business, transactions … Continue reading

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