employee motivation

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What I Learned about Business from the Four Seasons

Cute Puppy Pic: Dog Eat Dog

“It’s a Dog-Eat-Dog World.”

Besides lending some pretty revolting imagery, the term’s purpose is to warn that society is looking out for itself, so beware.

It’s rare for a stranger or a company to legitimately look out for your best interests and cater to your needs.

Frustratingly rare. We’re programmed to enter any economic exchange (whether it’s buying clothes from a department store or purchasing *shudder* car insurance, etc.) with the mindset that if we aren’t careful, we’ll be taken advantage of. And it’s not our fault, because this is usually the case.

They know they can’t make money without customers right?

I’ve talked about Why Customer Service Matters before, because it’s critical to me. Go ahead and read that link. I’ll wait… In that case, my experience with United Airlines (with whom I’ve been a loyal, almost exclusive, flyer for the past eight years for some reason) was horrible. And when I confronted them about it, I got the standard ‘sorry and see ya later’ response. And that’s not good enough.

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