How SharePoint Managed Services Bring Value to Your Technology Investment and Your Job
If you work in IT, you’re aware of managed services, and most likely already have an opinion about it. There are certainly a lot of use cases for how to use and implement the services, but, for the most part, it involves relieving your IT burden when you aren’t quite ready to bring the cloud to your business. This is something that we encounter daily at Fpweb.net.
We started out as a hosting company for SharePoint, but many of our prospective clients have said that they aren’t ready to fully host SharePoint. In response, we developed our Managed On-Premises Services and Managed Administrative Support offerings. Essentially our customers were looking for more ways to get help for their SharePoint environment, and we realized that it shouldn’t matter where your data lives to have access to our expertise.
What are Managed Services?
The customer’s system, managed and maintained on a regular basis for a monthly fee or prepaid amount of time.
Managed Services have grown in complexity over time. According to a recent study by CA Technologies, the reason is that technology has become increasingly embedded with business functions. For example, SharePoint is being used in the medical industry to create business value through electronic medical records (EMR).
The evolution from hardware to virtualized servers to cloud-based services is happening so quickly that it’s tough to keep up. If you’ve just made a big investment in on-premises systems, it doesn’t always make sense to move to the cloud. Nevertheless, there are barriers like technology expertise for heavy-duty projects or complicated migrations and system fixes that can leave your business hanging. That’s where this type of service comes in – as a bridge between in house management and being fully hosted.
Why Should I Use Managed Services?
According to CA Technologies, customers are wary about entrusting critical operations to a third party, especially since it’s difficult to properly vet a service provider’s quality. (Unless, of course, you’re asking the right questions…)
But the truth of the matter is the world of technology has developed into a universe of its own, demanding fleets of experts and specialists to not only maintain the systems but to exploit them to full advantage. It’s increasingly difficult to have all this expertise under one roof – especially when you spend the time training administrators only to have them plucked out from underneath you by headhunters. That’s why companies need managed services.
The purpose of having SharePoint (or any other business technology) is to create value for the business.
A SharePoint expert can be thought of in two ways: one that simply keeps the lights on and one that delivers measurable value to the business. Fpweb.net’s managed SharePoint services empower you to become the latter.
I learned quickly in this industry that SharePoint people are pretty smart. Why be bogged down with patching or adding users when you can be doing more for the business? Innovating, testing and moving the business forward. For most companies, the reason is the same, they just don’t have time.
At the end of the day, that’s the point of Managed Services – to give you time to make your business (not just the backend technology) run smoothly so efficiency and innovation can transform the business. Think of how much you can get done when you aren’t having to fix every hiccup your environment encounters.
Do you want to be the person that keeps a machine or application running, or someone who uses technology to make an entire business unit more effective at their job? That is truly the job of technology professionals – finding ways to fully exploit the full value of their technology investment.