May 16th, 2013 8:23 am CDT
If you’re purchasing a product from a company that has a service department, get an idea of how well they support their customers and their products before you make the purchase. Never underestimate the importance of receiving the help you need, the second you need it.
Certain products require support from time to time, but how much thought do you give to the product’s company support? Most likely, your focus is squarely on the price and features of the product and the level of support that backs it up can go unnoticed… until you need it. So, what do you consider good support?
Being a Support Manager, I may appear biased but I’ve spent a lot more time being a consumer! When I think of great support from a service provider that I use, I think of three things:
- Speed of response to my need
- Accuracy of the help provided
- Ownership of the situation
These three things are what I look for when I am in need… whether my need is as simple as a refill at a restaurant or my need is a more detailed explanation of my phone bill (every month) or just about anything you can think of that needs further attention.
Let’s examine each of the three elements that create great support:
May 14th, 2013 1:52 pm CDT
It’s a bird, it’s a plane, it’s your private cloud! Right now it is all about the cloud, but not all clouds are created equal. The public cloud may fit your business, but is it providing the most value to your company? Companies who choose to move to a private cloud frequently experience improvements in three areas:
- Employee agility
- Operational performance
- Financial growth
The infographic below breaks down the most common reasons that companies choose to move to private clouds, as well as changes they experience that lead to agility gains, operational gains, and overall cost savings for the company.
Why move to a private cloud?
Of all the benefits that the private cloud has to offer companies, there are five main drivers that impact a company’s decision to move to a private cloud:
- Gains in agility and speed
- Reduces company costs
- Improves overall service quality
- Moving aligns with company initiatives and plans
- Increases in data security
May 2nd, 2013 4:41 pm CDT
Last week, Fpweb.net sponsored and attended the Spring SharePoint Workshop and Expo hosted in the Microsoft building in Manhattan, New York. This event was organized and emceed by our good friends at DataLan. It was a fantastic free event with a strong turnout (140 attendees or so).
I enjoyed catching up with Tony Smith and listening in on his ‘What’s New in SharePoint 2013′ session. We had many insightful conversations with folks who were exploring moving to the SharePoint 2013 cloud as part of their upgrade strategy and we also had the opportunity to catch up with some partners and fellow SharePoint solution vendors.
May 2nd, 2013 12:42 pm CDT
Get excited! We’re proud to announce that free daily backups now come standard with SharePoint hosting contracts signed in the month of May.
The skinny: It is available for Enterprise plans and above with pre-paid, one-year terms or longer. Free daily backups will be available for your entire term, whether it’s one year or ten. This promotion cannot be combined with any other Fpweb.net offers.
Gone are the days where time passed slowly in front of you as you lay awake with bated breath hoping the data you created today would survive the night to fight another day. Now you have free daily backups!
“80% of businesses who don’t properly backup their environment and suffer a significant data loss will go out of business within the month,” said Fpweb.net CEO, Rob LaMear. “We wanted to create a promotion that draws attention to the importance of daily backups and then hands them over for free with each new contract. It’s just another way we can bring value to your hosted SharePoint environment.”
April 30th, 2013 12:24 pm CDT
Well, it’s another month under our belts with several new articles, tweets and posts to broadcast.
While April was teasing sunshine and flirting with rain, the social medias were churning out all you could read regarding SharePoint 2013, the Cloud, security, and a lot more. And while you may have caught an article or two as it passed by your social radar, we did our best to corral the best of the month and put them all in one convenient place for you. Because we’re sweet like that…
Most of the time we post things that we have created for the SharePoint Community – things like resources and comparison charts, top ten lists, tutorials, quick overviews, etc. – and sometimes we post great articles that we happened across and want to share with you. We hope you find these links useful, entertaining and shareable.
Make sure you follow us on Twitter and like us on Facebook to get the news as it’s happening.
So, without further ado, here are our posts that got the most engagement this month:
April 25th, 2013 5:26 pm CDT
To outsource or not to outsource, that is the question!
Well, at least it may be a question that your business has discussed in a recent meeting or two. This question is even more important to companies who use SharePoint because it can often be difficult to manage in-house and to utilize all the great features. Based on a report from Vistage, only half of companies using SharePoint are doing so efficiently, and the other half is missing out on many benefits that SharePoint can offer their company. Unfortunately, those companies are continuing to sink more and more money into handling all the heavy lifting in-house.
So, the question becomes: Is there a solution that will help make your company more efficient, help save money, decrease the risk of unpredictable events (such as outages or need for quick changes to scalability) and make your company as agile as a puma? Yes. The answer is a private cloud.
How do you know if private cloud SharePoint hosting is for you? It’s easier than you may think. To help you decide, here are a few benefits of private cloud SharePoint hosting that can save your company time, money, and headaches. Check out the presentation below for all 10 benefits!
April 22nd, 2013 2:24 pm CDT
With SharePoint 2013 now in full force, customers often call in asking if it’s time to upgrade. It’s a valid question but the only one who can really answer it for your company… is you!
Fpweb.net is certainly here to assist with the upgrade process once you’re ready, but we also want to make sure that your reason for upgrading goes beyond the excitement of a new version and is because your business is ready for the next version. Which leads me to a perfect example of a customer situation that’s worth sharing:
A customer contacted me recently with the urgent news that he HAD to upgrade to SharePoint 2013. I asked if his business was honestly ready to upgrade to SharePoint 2013? His answer was no. Apparently a recently upgraded computer at his office featured the new Internet Explorer 10 and they could no longer update documents in SharePoint, so they HAD to upgrade!
As Sales Director at Fpweb.net, I’m certainly open to helping my customers upgrade, but I also want them to upgrade to SharePoint 2013 on their own terms or because they like the new look and feel (reminiscent of Facebook) or because their users all access the site with their phones and tablets. Basically, move to SharePoint 2013 because of the improved mobile and tablet support, not just because they HAD to.
So after a quick check with my SharePoint team, I was informed that you can simply run your SharePoint site in compatibility mode, and it should resolve most of the issues you may be experiencing with Internet Explorer 10 and SharePoint. It’s a relatively simple solution, yet not something people without technical experience may troubleshoot. I quickly realized that we probably have a few of our customers who’d want to know this information, hence this blog.
April 18th, 2013 10:22 am CDT
Today, we dig back into SQL Server 2012 to look at AlwaysOn, Clustering, Log Shipping , Mirroring , Replication & Snap Shots, focusing on the what, the why and the who cares!
I’ve been asked about these different items repeatedly by various other engineers and users.
Each of these represents a technique which affects a production server. Some are a means to protect data or ensure data access. Others are a means to reduce the stress on a production server by off-loading report-writing, or data-analysis from the production server to another server. One combines both protection and stress-reduction.
Each has its benefits and its costs. Whether one, more than one or none at all fit your needs depends on just what your needs are.
So let’s discuss them. Let’s analyze them in detail to determine what they do, what they cost, and when they are of benefit. As there is so much to cover, I’ll divide this between two separate blogs.
April 16th, 2013 7:49 am CDT
If you haven’t already heard, Kansas City is now home to our new Fpweb.net Data Center!
Monday, April 15, 2013, we proudly opened the latest addition to our growing SharePoint Hosting data center arsenal with one clear goal in mind: increased backups and offsite recovery for customer data.
“The most exciting part of our new data center is the ability to add pre-configured solutions for disaster recovery and offsite backup options without having to design a custom solution each time a customer needs a basic solution,” said Fpweb.net President, Chris Schwab. “Also the location is far enough away for there to be some real data separation, but still close enough that we can continue to provide a very hands-on service for our customers.”
After diligently scouting and researching locations, our SharePoint engineers chose Kansas City from a long list due to its geographic location in relation to our St. Louis, Missouri headquarters as well as the physical layout and compliance standards it possesses.
April 11th, 2013 3:45 pm CDT
Welcome back fellow SharePoint enthusiasts. Today, I will cover a recent anomaly in a SharePoint 2013 Server environment which I discovered and would like to share. I hope to crowd source a bit on the validity or “bugginess” of observed behavior. It seems that we’re not the only lonely souls who have come across this issue, so I don’t believe it’s an isolated incident.
The “Affected” SharePoint Server Publishing Environment
Without further ado, let’s go over the scenario and provide some context. Scenario: We have a multi-server environment running SharePoint Server 2013 Enterprise RTM and a single web application using Windows-claims authentication. The root site collection in this web application was provisioned with the Enterprise Wiki site template. No SharePoint Designer editing has been performed on this page. The below screen shot shows how the “Edit Links” link is missing in the left hand navigation (f.k.a. the quick launch). An alert customer brought this to our attention, and, after searching the internet, we found an MSDN thread in which a Mr. Chuck LaForte describes the exact behavior we are experiencing. Thanks, Chuck.